Return and Refund Policy

Scope and Purpose
This Return and Refund Policy applies to all purchases made through the [STYLVERO.COM] website.

Contact Information

For questions regarding returns and refunds, please contact our customer service:

Return Period

Customers in the USA have the right to return their purchase within 14 days.

Return Instructions

  1. Return Confirmation:
    To initiate a return, contact our customer service at support@stylvero.com with your order number and a detailed reason for the return.

  2. Return Authorization:
    After reviewing your return request, you will receive return authorization and, if applicable, a prepaid return label.

Packaging and Shipping

  • Safely pack the item in its original packaging, ensuring all tags and labels are intact.
  • Include the return form along with any required documents or photos.
  • Download and print the return label sent via email.

Return Shipping Costs

  • Defective Products: No cost to the customer if the product is incorrect, damaged, or defective.
  • Customer Concerns (Change of Mind): The actual return shipping costs will be charged to the customer if the wrong product was purchased, it does not fit, or it is no longer wanted.

Specific Return and Refund Conditions

  1. Return Due to Change of Mind:
    If you change your mind after purchase, you may return the product within 14 days of the delivery date, provided it is unused, undamaged, and in its original packaging.

  2. Defective Goods:
    If you receive a defective product, contact customer service immediately for instructions. Stylvero.com will cover the return shipping costs and provide either a replacement product or a refund.

  3. Damaged Goods:
    If the product arrives damaged, send photos of the damage to us within 48 hours of receipt. We will assess the situation and cover return shipping costs if applicable.

  4. Incorrect Product Received:
    If you receive the wrong product, contact us. We will arrange the return shipping and ensure you receive the correct item.

  5. Product Never Arrived:
    If your product does not arrive, contact us to initiate an investigation with the courier. If the product cannot be located, we will offer a full refund or a replacement.

  6. Order Cancellation After Purchase:
    You may cancel your order before it has been shipped. If the order has already been shipped, please follow the return process after receiving the product.

Policy for Damaged or Defective Goods

If you receive damaged or defective goods, contact our customer service within 48 hours and send photos of the damage or defect. After reviewing the item, we will provide a replacement product or a full refund, if approved.

Policy for Undamaged Goods

If you change your mind, you may return the unused and undamaged product within 14 days of the delivery date. Ensure it is in its original packaging.

Deadlines

  • Return Period: Returns must be initiated and shipped within 14 days of receiving the product.
  • Processing Time for Returns: Once we receive and inspect the returned item, refunds are processed within 7 business days, and you will receive a confirmation email.
  • Refund Approval Conditions: Refunds are approved if the product is undamaged, unused, and in its original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
  • Refund Timeline: After approval, refunds will be issued to the original payment method within 7 business days.
  • Refund Methods: Refunds are processed through the original payment method used at purchase.

Exceptions to the Return Policy

The following products cannot be returned:

  • Custom-made or personalized items
  • Hygiene items (e.g., socks, underwear) unless unopened and unused

Return Address

Send all returns to:
202, Building C, Yucai Industrial Zone, Qiaotang Road, Fuhai Street, Bao'an District, Shenzhen, China, 518100

Shipping Method

Shipping Method: DHL + Track & Trace

Legal Rights

This policy does not affect any applicable legal rights.

Questions?

Visit our FAQ page or contact our customer service.

Website Name: Stylvero.com
Company Name: MPE-Commerce
Address: Erensteinerstraat 54, 6463XR Kerkrade
Email: support@stylvero.com
Company Registration Number: 93022638
Tax Number: NL004993030B90
Customer Service Hours: Monday to Sunday, 9:00 AM to 6:00 PM

Our customer service responds to emails within 24 hours.