FAQ
PAYMENT
WHAT PAYMENT OPTIONS ARE AVAILABLE IN YOUR WEBSHOP?
You can pay with credit cards (Mastercard, Visa, American Express, and Maestro), ApplePay and GooglePay.
I WANT TO RECEIVE AN INVOICE FOR MY ORDER. IS THAT POSSIBLE?
Yes, that is possible. Please send an email to support@stylvero.com, and we will send you an invoice as soon as possible.
MY DISCOUNT CODE IS NOT WORKING. WHY?
Unfortunately, it is not possible to combine multiple discounts. For example, if you already have a bundle discount for purchasing multiple products, you cannot combine it with another discount code.
ORDER AND DELIVERY
WHAT ARE THE SHIPPING COSTS?
To compensate you for the slightly longer delivery time, we will cover the shipping costs. All our products are delivered to your home completely FREE of charge. There is no minimum order quantity required.
CAN I CHOOSE A SPECIFIC DATE OR TIME FOR DELIVERY?
No, unfortunately, this is not possible as the products are shipped using international shipping methods. You will receive an email notifying you when your package has been shipped, and you can track it using the Track & Trace system.
If you are not at home on the delivery day, the package will be left with your neighbors or taken to a service point, for which you will receive a notification.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We are a company with a heart for the world and the environment. Together with you, we aim to improve the world wherever possible. When we reach our minimum order quantity, we ship all orders at once to reduce unnecessary transportation.
We hope you understand and support us in achieving this goal. Our delivery time is 8–16 business days.
THE EXPECTED DELIVERY TIME HAS PASSED. WHERE IS MY ORDER?
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, sometimes there may be a delay. You can always check the status of your order on the "Track Order" page.
If you have not received your order one week after the expected delivery time, please contact us.
I AM MISSING SOME ITEMS FROM MY ORDER. WHY IS THIS?
Since we work with different suppliers, it is possible that items are shipped separately. If products from your order are missing, you will usually receive them within 2–4 days.
We apologize for any inconvenience.
RETURNS & REFUNDS
I WANT TO RETURN AN ITEM. WHAT SHOULD I DO?
If you are not satisfied with your order, you can return it within 14 days of receipt. The products must be returned in their original condition with all tags and labels. The product must not show any signs of use.
A return must always include a Track & Trace code. The sender is always responsible for the shipment and its costs. Return shipping costs may be higher as our warehouses are not located in Europe.
Once we receive your returned items, we will ensure that the purchase amount is credited to your account within 3–5 business days.
Send us an email at support@stylvero.com to request the return form.
TRACKING AND TRACING
WHERE CAN I FIND MY TRACK & TRACE CODE?
On the "Track Order" page, you can enter your email address and order number to track your package.
THE TRACK & TRACE CODE DOES NOT PROVIDE ANY INFORMATION. WHY?
Track & Trace information becomes available as soon as your package arrives at the shipping center. Please note that there may be delays.
I DID NOT RECEIVE AN EMAIL WITH TRACK & TRACE. WHY?
It is possible that the email ended up in your spam folder. If you did not receive the email, please send us a message, and we will resend it.